Warranty & Return Policy

Items shipped from Amazon.com, including Warehouse Deals, can be returned within 30 days of receipt of shipment in most cases. After the 30 days amazon return period, you can not apply refund but still can have one year warranty and replacement service. You have to complete the warranty registering procedure before that period.

Register a Warranty

Phylink wants to ensure every customer is happy with their purchase. Activating your product warranty is the most effective way to keep track of your product models and purchase dates, and provides you with access to Technical Support and Customer Service assistance.

You can activate a new warranty registration by sending your order ID on Amazon to support@phylink.com and then get a an reply with a QR code to complete the warranty registering procedure. This warranty option will enable us to provide the highest level of service and support should you have any questions, problems or concerns with your camera in the future.

If you purchase from us directly or from our authorized distributor , You can activate a new warranty registration by sending your Model No. and Serial No. (can be found from the label on product) to support@phylink.com and then get a an reply with a QR code to get one year warranty and replacement service. If you have not register the warranty, we cannot provide the warranty service.

The below conditions are excluded from warranty
  • Do not disassemble or attempt to repair the camera; doing so might cause damage to the product and will invalidate warranty.
  • For outdoor camera, before mounting, you should first become familiar with the camera indoors. Once installed, the camera cannot be returned for a refund.
  • The indoor camera is not workable for outdoor use. It can only be installed indoors. Damage caused by water is not covered by warranty.
  • Keep all accessories, we could not offer you free replacement if the camera or accessories missed, for sure, a paid replacement for accessories is available.
  • The Power Adaptor supplied is not interchangeable. Failed camera damage by wrong power supply is not available for replacement.