FAQs

     - Camera Basics 
     - Troubleshooting 
     - Pre-Purchase

  • What focal length of the lens should I choose for outdoor camera?

    For the wide angle lens, it has a broader view, but its monitoring distance is at a short range. In this case, the camera built in wide angle lens may be suitable for indoor scenarios. Meanwhile, the view angle of the ip camera built in short telephoto lens is narrow, but its monitoring distance will be further, so this camera may be suitable for outdoor scenarios.
    Both Bullet HD and Bullet Pro camera has two lens options. The 6 mm lens option has smaller viewing angle: Horizontal is 60° and Vertical is 32°, its monitoring distance will be further. And the 4 mm lens option has larger viewing angle: Horizontal is 85° and Vertical is 49°, with the wide angle version camera, everything is somehow smaller but you see a lot more.

  • What do I need to setup a Phylink camera?

    Besides the camera itself, and power adapter for the camera, you only need:
    1. An iOS or Android mobile phone. You can setup the camera easily without computer.
    2. PC, Mac, or Linux computer with internet browser. (This is optional) The computer is only required for initial setup. Later the camera can work by itself without any computer present at the camera location.
    3. A wired or wireless router with an available Cat5 wired network jack. For wireless cameras, your router’s wired network connection is only needed for initial setup.
    4. For standalone recording without a computer, you need a MicroSD or MicroSDHC memory card. 5. Phylink outdoor cameras have the PoE feature. For powering the camera you can choose to use the included AC adapter or PoE injector/switch (Not included).
    You can start using the camera on your own network immediately after powering the camera up and connecting the Cat5 cable to your router.
    All cameras come with a Cat5e network cable for initial connection of the camera to one of the LAN jacks of your router. Should you wish to set up wireless operation, this initial wired connection is required to tell the camera what your wireless network name and password is.

  • Does IP camera need to be connected to router?

    You need to connect the camera to a local area network built by an router, so that it can be accessed by other network device on this local network, such as computer, mobile phone, laptop. The router has a WAN port used to connect a ADSL or optical fiber modem for the Internet access. The Internet access is used to access the camera remotely.

  • Are the cameras really Plug & Play?

    Yes, unlike other IP-based cameras you can set them up in just 3 steps. You don't need to consider any complicated settings such as IP address, port forwarding and DDNS - install them directly from our iPhone/iPad and Android apps.

  • How can I record video using the camera?

    Phylink camera built in a DVR software to record images and videos to its own Micro SD card (sold separately) or record directly to a NAS (Network Attached Storage) drive that you keep somewhere in your house.
    In addition, the phylink camera support Dropbox and FTP cloud recording. You can upload the footage on SD card inserted in the camera to your Dropbox, DriveHQ.com, MangoCam or cameraFTP account. You can also upload the snapshots to Dropbox or any industrial standard FTP server directly without SD card or NAS drive.

  • Do I need to get a microSD card? And what type does it support?

    Phylink camera has a built-in DVR software to record images and videos to its own Micro SD card (which should be purchased separately) . Adding a Micro SD card to your camera will allow you to record footage and motion alerts directly to the Micro SD card for future review. The recorded files may be reviewed remotely on your phone / computer when using Phylink App / software.
    Any microSD card which is more than 4GB will be SDHC or SDXC and is compatible with our camera. The capacity range for SDXC Micro card is 64 GB to 128 GB. We always recommend users to get a card with good brand which offers fast read and write, it is important for best use in the NVR for faster recording and playback.

  • What is the temperature range for outdoor camera?

    The specified temperature range, like all commercial (non-military) electronics, is -20 to +60 °C (-4 to +140 °F) . Please note that is the only temperature range that we support officially. This is the stable operating temperature range we recommend for the camera.
    For colder temperatures, we have checked with our customers in Alaska and Canada. As long as the camera stays on continuously and is never turned off, the camera's own self-heating should allow the inside of the camera to stay above -4 °C even if it gets down to -20 °C outside.
    Please note that if you use the camera in cold area, the camera lens probably has fog due to the temperature difference. There will be water droplets condensed on the camera's Front Shell glass. We recommend that you buy some Silica Gel Desiccants, put one or two of the packs into the camera, tight the lens cover in a room with little moisture, and power on the camera before the temperature drops below -20 °C , the camera would probably work just fine.

  • Are the cameras ONVIF enabled?

    Yes, all our cameras support ONVIF and we have test most popular NVR or third party software, such as Milestone XProtectGo, Nuuo, Hikvision and Dahua NVR.
    But despite passing ONVIF validation, we're not advertising ONVIF compatibility since we have not had much opportunity to test it against many other ONVIF compliant devices or software. Phylink camera built in a DVR software to record images and videos to its own Micro SD card (purchased separately) . The standalone MicroSD recording features requires no other equipment to be on or even present at the camera location, and requires no software purchase.

  • How many people can use Phylink camera at the same time?

    The maximum number of simultaneous users is 16. This means that up to 16 computers can be accessing the camera at one time. This should not be confused with the number of users that can access the camera. The maximum number of users is 64. This means that there can be 64 different user names in the User Management list but only 16 of them can access the camera at the same time.
    Nevertheless, if many of these users are viewing the camera simultaneously, this may lower the video performance. As the camera has to process video for more viewers, there may be a greater lag in the camera's video feed, it may stream at a lower frame rate, or image quality may deteriorate slightly.

  • What bandwidth does camera use?

    The Phylink camera only transmits data when motion is detected or when the camera is being watched live. With the advanced H.264 technology, the camera uses minimal bandwidth and storage requirements. The minimal upload bandwidth is about 512kbps for low video quality. At the very highest settings, the camera uses slightly over 4 Mbps of bandwidth. Typical settings and factory defaults are less than that. If your uploading bandwidth is limited to 512kbps, then you could lower the image quality and size to get smooth video and audio stream when you remotely access the camera.

  • If I purchase more than one Phylink camera, do they work together or independently?

    All Phylink cameras can work together on one screen and also work independently.

  • How many cameras does this system support?

    Our Camera Live sofware on PC and Mac supports unlimited cameras. And app "PHYCAM" on iPhone/iPad or Android smart phone / Tablet supports up to 32 cameras.

  • How many cameras can be connected to a network?

    At the very highest image settings, the camera uses slightly over 4~6 Mbps of bandwidth. Typical settings and factory defaults are less than that.
    Any industrial standard router has 4 100Mbps LAN port, so theoretically, it can handle 10 or more cameras to work at the same time. But, we recommend that the camera should not exceed 10 units if you use wireless connection to give more redundancy bandwidth to other network devices. Otherwise, your wireless network will be stuff and unstable. And there might be high interference in your house.

  • Does the indoor camera work through a window?

    You can use a camera to look out of a window for motion detection during the day, but at night the camera's infrared lights reflects off the glass and obscure what the camera can see. This is the same for any infrared camera or light behind glass, it is not unique to ours.
    The infrared light can be switched off manually on settings menu. A solution for this is to deactivate the camera's night vision and install an outdoor IR illuminators. Otherwise we'd recommend installing our Bullet HD or Bullet Pro Outdoor Weatherproof camera to monitor external areas.

  • Can I access via a laptop or computer?

    Yes, of course. Just like any other IP camera ours can be viewed from a web browser on a PC or Mac. You'll need access to a web browser to perform more advanced setup such as configuring motion detection, recording and email alerts.
    We also have software for PC and Mac users called Camera Live which you can use to view your camera(s) from a computer both locally and remotely. Download and install it from the Downloads section of our technical support website.

  • Do they work wirelessly?

    The Phylink camera can work in the wired and wireless mode with your router, if you have set the wireless up, unplug the Ethernet cable, the camera will work through the wireless network with the router.

  • Can I use it as a baby or pet monitor?

    Yes, it can be used very easily for keeping an eye on your baby or pets. Best of all you can do that directly from your iPhone, iPad or Android device from anywhere, and not just while you're at home.

  • What is the distance or range of night vision from a camera?

    Night vision is not absolute. Everyone has different environments in which cameras are placed. Things like walls, trees and other objects in the field of view will impact on night vision under the camera's IR LEDs. If you have powerful external floodlighting that lights up the area you are covering then you will improve the night vision as the camera will remain in higher quality daylight mode.
    A Phylink camera equipped with night vision has a typical indoor range of 10-15 metres. However, the breadth of IR (Infrared) range can vary dependent on the environment in which it is placed. When used outdoors, greater dispersion and lower levels of reflected IR light from nearby surfaces, will result in a reduced range compared with typical indoor operation.
    If the area you are trying to light outdoors is too large, or too sparse, or if you require coverage of a wider and longer field of view outdoors, or indoors, we recommend the use of separate IR illuminators or floods to light the required scene. Phylink cameras are compatible with all IR illuminators as the cameras can ‘see’ the full spectrum of IR light frequencies.